Shipping & Returns


We ship out packages multiple times a week, usually within 3 business days. On rare occasions shipments may take longer than 3 days to ship out, but you will be notified by email if that is the case. We ship out from our shops. We always provide tracking information as soon as the order is shipped.

We do our best to estimate the shipping times, but sometimes the package can be held up by customs while entering the destination country, therefore these are approximate shipping times, but pretty darn close:


USA:
Official stance of the post office: 3 weeks or less
In our experience: 1-2 weeks for East Coast & Central, 2-3 weeks for West Coast


International:
Official stance of the post office: 2-6 weeks
In our experience: UK packages are the fastest to arrive, usually arriving in about 1 week. Australia is the longest, taking up to 8 weeks, but usually around 4. Delivery to many countries depends on the host country's postal system, and can vary greatly within the 2-8 week time frame.


**Please note, packages CAN be delayed by customs, which unfortunately is not in our control. This is a rare occasion, but it can happen.**

If you need something fast, fast, fast there are always other options, just shoot us a message and we'll figure something out.

Refunds & Exchanges:
If something you've ordered isn't quite right, we happily offer refunds, including on Sale merchandise. Simply email us to notify us of the issue within 1 week of receiving the item, ship it back to us with tags attached, send us the tracking number of the returned parcel within 10 days of initially receiving the package, and once we receive the return we will issue the refund. We cannot refund shipping fees however.

If shipping items back to us from the U.S., please use the U.S Postal Service.

We also offer refunds on all merchandise damaged in the post, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.

Please feel free to email us with ANY questions, we're here to help!

Frequently Asked Questions:


I keep trying to add an item to my cart but nothing is happening. What's going on?

A: Sometimes this happens when a size or product is no longer in stock but it has not been taken out of our system yet. We are working really hard to be on top of this as soon as something sells out, however we are a small team and sometimes it doesn't get done right away. Just shoot us an email and we will check our stock to see if we still have your size! If we don't, we can always try reordering it for you.


Can I purchase something online and pick it up at one of your locations?

A: Yes! Select "In Store Pick-Up" at Checkout and choose your most convenient location. It will be transferred there for you and we will notify you when it arrives! Shipping is always free for this option.


Something I just ordered yesterday at full price is now on sale! Can I get the sale price?

Yes! If this occurs, shoot us an email, and we'll issue you the price difference in store credit, as long as:

* Your order was placed within 5 days of the item(s) going on sale.

* You purchased the item(s) at the original price. We cannot offer further markdowns on sale merchandise.

Our prices are in US Dollars.